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FAQ – I deed Drone Rental, Sales, & ServicesHow do I Rent a Drone?Easy Step-by-Step Process for Renting a Drone:
1) Go to the menu and pick which drone you would like to rent.  We are always considering new rentals, so if you don’t see what you what, let us know and we will look into it.
2) Select the number of days you want the rental (1-21 days) and add to cart.  Custom rental periods are available upon request by going to the “Contact Us” page on the menu.
3) Add Optional EPP insurance to your cart.  Please note that this coverage is limited to the items listed.
http://www.ineeddrone.com/product/optional-equipment-protection-plan-epp/
4) Go to checkout page and complete the process. Add a note to your order to specify specific dates you need the drone or other special instructions.  Select the appropriate shipping option.
5) After accepting the Terms & Conditions you will be re-directed to the Paypal website to make payment.  You do not need a PayPal account in order to pay.  Any major credit card can be used.  If you have an email address associated with a PayPal account and do not want to use your PayPal account then you will need to use an email address not associated with a PayPal account.How do I Pay for a Drone Rental?
  • Complete the order process as described above.  At checkout, after entering your information, you will be directed to the secured Paypal website.
How do I Reserve a Drone for Specific Dates?
  • Complete the order process as described above.  Put a note in the “order notes” with the dates you need the drone.  We will contact you if there are any problems.
  • The drone will arrive by the end of the day that you specify as the start date.  The drone must be shipped back on or before the end date you specify.
Does the Rental Period Include Shipping Transit Time?
  • No.  The rental period begins the day you receive the drone and ends the day you ship back.  For example a 3 day rental could start on a Friday and would end on Monday.  A drone rental cannot start or end on a Sunday or a US holiday.
Where do you Ship to?
  • We will ship a drone rental to you anywhere in the contiguous U.S.   Standard and expedited shipping is available.
Why is a Deposit Required?
  • The deposit is used similarly like when you rent an apartment, vacation rental, or tool rental.  The landlord/Lessor holds the deposit to secure their asset.  Sending a drone across the country to someone presents a business risk. This is how we mitigate our risk.  We do not put holds on credit cards.  You do the transaction through the secure Paypal site.  The deposit will be refunded to you when the drone is returned, provided no uncovered/major damage or missing parts occurs.
When do I have to Pay the Deposit?
  • Typically, the deposit is added to the cart at the same time as the drone rental.  If you are scheduling a drone rental far in advance then you can pay the deposit up to one week before the rental start date.
What Training Information is Available?What Recommended Practices do You Have for Drone Operation?
  • Do not fly out of line of sight
  • Do not fly at night
  • Do not fly over 400 ft above ground level
  • Do not fly within a 5 mi radius of airport without ATC approval
  • Do not fly near manned aircraft or any other unmanned aircraft. Unmanned aircraft must yield the right of way to manned aircraft
  • Do not fly in areas of magnetic or  electromagnetic interference or disturbance
  • Do not start a flight on a metal surface such as a sewer cover or metal truck bed
  • Do not stand directly under the drone
  • Do not fly over others
  • Do not fly close to radio, cell, or microwave towers that could interfere with the drone
  • Do not fly drone when it is below 30% battery
  • Do not fly in high winds
  • Do not fly in the rain or other inclement weather
  • Do not land in wet grass or mud
  • Do not fly indoors
  • Do not fly on cold soaked batteries (equipment left in the cold will not function properly)
  • Always give right of way to manned aircraft
  • Always read and follow the Quick Start guide exactly before every flight
  • Always practice and learn to fly in an open area grass field away from people, buildings, and trees.
  • Always scout out your flight area before you actually start the drone.  Take note of tree limbs, buildings, people, other obstacles and uneven terrain that may be near your flight path.
  • Always place black rotors on the 2 black posts and the silver rotors on the silver posts.  NOTE THAT THAT THE BLACK ROTORS ARE SCREW ON COUNTER CLOCKWISE.
  • Always fly in an open area over soft ground until you are comfortable with the control and operation of the drone
  • Always assure battery is firmly locked in place securely before flying
  • Always calibrate compass correctly (will not work in doors) before every flight
  • Always assure both S1 and S2 switches are up in flight (Vision and Vision Plus models)
  • Always assure a full charge on batteries, wifi extender, and remote before flight
  • Always land the drone immediately if any abnormal operation is noticed or an error message comes up on the FPV screen.
  • Remember that a drone flying up to 30+ mph has a lot of inertia and the forward movement of the drone will continue for some distance even after you have rotated the drone.  Plan ahead for obstacle avoidance.
  • Consider doing an IMU, gimbal, and remote calibration if the drone seems to not be responding appropriately.
Do you Sell Used Drones?
  • Yes!  Try before you buy.  Rent a drone and then if you like it you can buy it!  
  • Contact Us for more information.
Do you Repair Drones?
  • Yes!  Contact Us and tell us what happened, what the drone is / is not doing and some pictures.  We will send you a rough estimate for the drone repair (And get the drone back to you much quicker than DJI’s 6 week turnaround!)
Which Drone Models do you Have for Rent?
  • We are currently renting DJI Phantom 2 Vision and DJI Phantom 2 Vision Plus Drones.  The Phantom 3 is also now available!
Will you be Getting Other Drone Models for Rent?
  • Yes.  We are always looking to expand our offerings.  Contact us if you are interested in a specific model and we will look into getting it in stock.
Where are your Local-Pickup Locations?
  • Seattle, Washington, Tri-Cities (Richland, Kennewick, Pasco), Salt Lake City, Utah, Pittsburgh, Pennsylvania areas. Contact Us to arrange a meeting time at a nearby park.  Of course, at your option, we will ship to you in these areas at a reduced rate and shipping anywhere in the U.S. is always available. 
What if I Live close to the Seattle or Tri-Cities areas and Don’t Want Drive to the Pick-up Location?
  • Choose the cheaper, local area shipping at checkout. 
Do you Offer Any Deals or Promotions?
  • Yes, from time to time.  Contact Us for more information.
What is the Payload Capacity of the Drones?
  • Payloads below are additional payload capacities in addition to carrying the cameras.  With the camera removed, the payload increases slightly.
  • 1 lb for the Phantom 2 Vision
  • 2 lb for the Phantom 2 Vision Plus
  • 3 lb for the Phantom 2 Vision Plus
What are the Terms and Conditions for Drone Rental?
  • See the “Drone Rental Lease Agreement“
After Renting a Drone, Can I keep it for Longer?
  • Yes.  Just notify us by using the Contact Us page and add the number of days you would like to your cart.  Also, if you would like to buy the drone, Contact Us and we can give you a price.
Is there Insurance Available for the Drone Rental?
  • See the “Optional EPP Insurance” page
I have a Gopro, can I use it with the DJI drones?
  • No.  The DJI drones come with an integrated camera.  In the case of the Phantom 3 Professional, the camera is in some regards superior to the Gopro because it shoots 4k video like the Gopro, but with a distortion free lens.
What Video Formats are the DJI Cameras Compatible With?
  • Phantom 3 shoots in MP4, MOV (MPEG-4 AVC & H.264).  AVID accepts these containers.  For further information on video output compatibility, please see the DJI website.
  • http://www.dji.com/product/phantom-3/spec